Sample Tips from our Guide section
Concerns and Complaints
Q. What can I do if I am not happy with the findings of an inspection
Galway Voluntary Nursing Homes in Ireland
Please select the Nursing Home to suit your loved one.
The inspection report is sent to the provider in advance of it being published
on the website. They are asked to comment on factual accuracy and are also given an opportunity to comment on the report findings. The provider's response is appended to the report when published on the website.
Q. How do I make a complaint about an inspector?
All inspectors are expected to work in accordance with the Authority's Code
of Conduct for staff conducting statutory inspections, investigations or reviews.
Service providers who are unhappy with the conduct of an inspector, should,
in the first instance, contact the inspector directly.
If the matter remains unresolved or if the provider wishes to bypass the initial step, you should contact the inspector’s line manager who will review the matter.
He/she can be contacted at either (Cork) 021 240 9300 or (Dublin) 01 814 7400 or you can email us at [email protected]
For further information on Irish Nursing Homes in Ireland feel free to check out the Health Information and Quality Authority (HIQA) website.
The address is http://www.hiqa.ie
Below are some links relevant to the nursing home and the healthcare sectors.
What is the Nursing Homes Support Scheme?
The Nursing Homes Support Scheme provides financial support towards the cost of long-term nursing
home care. Under the scheme, people who need nursing home care have their income and assets
assessed, and then make a contribution towards the cost of their care based on their assessment.
The HSE will pay the rest, if any, of the costs of their care in designated public and approved private nursing
homes covered under the scheme. People can choose care in any of the nursing homes included in the
scheme provided that the nursing home can cater for the person's particular needs and that it has a
place available for the person.
As the budget for this scheme is fixed each year, at times a waiting list for financial support may be in place