Residents and Relatives

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Information for residents and relatives

The Health Information and Quality Authority (HIQA) is responsible for the registration and inspection of all residential care services for older people, including HSE run centres and private and voluntary nursing homes.

All services are subject to the regulatory process and residents, relatives and the public should know what to expect in a residential care setting, regardless of where this service is located or who delivers it.

Nursing homes are inspected against the National Quality Standards for Residential Care Settings for Older People in Ireland, and regulated under the Health Act 2007 to see if they are safe and whether the residents are cared for properly.

The standards were developed by the Authority in consultation with a wide variety of people. They place the resident at the centre of the process. The standards work on the basis that the centre is the person’s home.

Services are only allowed to operate if they are registered by the Authority and they are inspected regularly to ensure they maintain a high level of care.

HIQA inspect residential services on an ongoing basis and re-register each centre every three years. The inspections are a mixture of both announced and unannounced visits,
which could happen by day and also in the evenings, at weekends and at night.

The registration and inspection process is completely independent and reports are published after every inspection. These are available on their website (http://www.hiqa.ie).

These inspection reports provide information to the residents themselves, their families and the general public about the standards of care in individual centres.

More information on the registration and inspection of nursing homes, as well as on the National Standards, is available by:

•Calling the advice line: 021 240 9660

•Emailing: [email protected]

•Writing to: Health Information and Quality Authority (HIQA), Social Services Inspectorate, 1301 City Gate, Mahon, Cork

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Residents and Relatives | www.irishnursinghomes.eu
Guide to your Nursing Home

For further information on Irish Nursing Homes in Ireland feel free to check out the Health Information and Quality Authority (HIQA) website.

The address is http://www.hiqa.ie

Also check out some other useful services:

Irish Nursing Homes in Ireland and Our Irish Health System

Leadership comes in many guises. True leadership must have at its core an integrity and a heart.
We expect our Irish Health System, acting as a leader, guide and mentor,
to look to its people with an outstretched hand.

It should assist and support in every way possible and together we will achieve those very high goals we all deserve

We must always strive for a better health and overall care for everyone.
We must continually challenge our standards of safety and the quality of our health services